FREQUENTLY ASKED QUESTIONS
BUILD-UP TIMES
When can I set up my stand?
Wednesday 25th March - Thursday 26th March - 8am –6pm
What if I need to get in early?
If you have large items to move in or have a complicated stand build, please contact Nick Batty on 021 976 830 to discuss the options.
What if I need more time to set up?
We will have 24 hour security so if you need to stay later than 8pm on Wednesday or Thursday, please come to the Information Desk and sign the security log book.
BREAKDOWN TIMES
When Can I start breaking down?
Break-down will commence at 6.15pm on Sunday once the show has been officially closed and all the visitors have been removed.
When can trucks get in to collect our goods?
Access will be given to trucks from 6.30pm on Sunday once the visitors have been cleared from the show. If you have special requirements please contact Nick Batty to discuss on 021 976 830.
What if I need to leave early?
There must be someone on your stand until the show closes on Sunday at 6pm – No Exceptions. The visitors have paid to come and see you so please ensure that your stand is staffed until the show officially closes.
What if I need more time than the breakdown schedule allows?
If you need to stay longer than 8pm on Sunday to move out items please come to the Information Desk prior to 8pm to sign the Security Log Book. The venue must be completely cleared by 12pm Monday.
EFTPOS / INTERNET OR PHONE LINES?
How can I get eftpos on my stand?
Eftpos is available from Eftpos Easy and Cash Register Hire Company. (Phone: 03 366 4818 or
0800 83793279 ) Lines must be ordered prior to the event.
How can I get a phone or internet line on my stand?
Phone Lines need to be arranged by Telecom. Just dial 126 and ask for a temporary phone line. Give them the venue address, your stand number and a contact number. Phone & Internet lines must be organized at least one week prior to the show. Connection Order Form 
PDF [43 KB]
Is there free internet access available at the show?
Unfortunately there is no free internet access available at the venue. You will need to either organize a dial-up or jetstream line from Telecom or you can purchase wireless connection cards from Vodafone and other providers.
EXHIBITOR BADGES
How do I organize name badges for the staff working on my stand?
You will need to enter the names of all of your staff working at the show online at www.homeshows.co.nz/securitypasses prior to 27 February 2009.
Will they be sent out prior to the show?
No - the badges will be available for collection from the Information Desk during build-up.
Why do I have to wear one?
Your exhibitor badge provides you with access to your stand one hour before the show opens. If you are not wearing your badge you can not gain entry to the halls before the show opens and if you arrive during show hours you would be required to pay the entry price to get in.
What do I do if I have lost my badge, need a name change or a new badge?
Go to the information desk and we will print the required badges. Please be aware however that there is a $5 charge per badge for all badges made at the show.
PANELS, CARPET, POWER & LIGHTING
Where can I order extra Lighting Power?
This can be ordered through Show Light & Power. It is best to order items prior to the show as the equipment is freighted from Auckland and may not be available last minute if not previously ordered. Please note that you will be charged directly from Show Light and Power for any additional items. Showlight order form »
Can I get an extra light or powerpoint at the show?
Show Light and Power will be available throughout the show, but as their equipment is freighted from elsewhere, extra items cannot be guaranteed. It is a first come first served basis and it is recommended that you pre order these items.
Where can I get extra panels or carpet?
Extra panels and carpet are available from Carpet and Walling Systems but as they are not locally based, items may not be available unless pre ordered. Form to change panel or carpet »
Can I change the colour or my panels or carpet?
Yes you can but there is a small fee for this service. You will need to complete either the Panel or Carpet change out form and send to Carpet & Walling Systems. Please note that changes may not be available at the show unless previously ordered. Form to change panel or carpet colour »
What is the thickness of the panels?
The panels are 4.4cm thick.
Can I nail or screw items to the panels?
Definitely not. Please do not screw or nail any items to the panels. This would be considered damage and you would be charged for any damage to the panels. Hooks can be purchased from Carpet and Walling Systems that will allow you to hang things from them. If in doubt please talk to a CWS representative.
Can I cut the carpet?
No – absolutely not. You would be charged the cost of a new carpet tile if the carpet is damaged. If you would like your carpet tiles removed please contact Nick Batty on 09 976 8302 or 021 976 830
SHOW HOURS
What are the show hours?
Friday, 28th March 10am – 6pm,
Saturday, 29th March 10am – 6pm,
Sunday, 30th March 10am – 6pm.
What time can I get in to prepare my stand each day?
Access is allowed to exhibitors at 9am during show days. You must wear your exhibitor badge to be granted entry.
VENUE DETAILS
What is the venue address?
ASB Showgrounds, 217 Greenlane West Rd, Greenlane, Auckland
Where can I park?
Parking is available at the venue.
Where can I store empty boxes or other items?
Unfortunately at this venue there is no storage available and we ask that exhibitors please make their own storage arrangements.
WHERE CAN I HIRE FURNITURE, WATER COOLERS, PLANTS ETC.
Furniture?
We have a list of show suppliers on the additional services page of the manual. Please refer to our additional services page to see our list of contacts. Additional Suppliers »
dmg CONTACT DETAILS
EVENT CO-ORDINATION MANAGERDominique Harris OPERATIONS MANAGERNick Batty 09 976 8302 or  021 976 830 
MARKETINGJenny Murfitt Claire Baudinet
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EXHIBITION SALES MANAGERJudith Talbot Ginny Bernardo Michelle Puru GROUP EXHIBTION MANAGERAmanda Magnus 09 976 8351 or 021 284 1550
ACCOUNTS 09 976 8385 |
